Great result for repairs
We’re proud to report high satisfaction with our repairs service.
An independent tracker survey in October to December last year reported that 99.9% of tenants asked were satisfied with the overall repairs service.
This is a result of the efforts of our staff and contractor who all play their part in delivering a great service.
Some other statistics in the survey showed excellent satisfaction levels:
- 91% of Tenants were satisfied with the helpfulness of staff when contacting the Association about a repair
- 93% of Tenants were happy with the quality of the repair work carried out
- 93% of tenants surveyed stated that their repairs were completed at the first visit
- 96% of tenants stated that they were satisfied with the level of customer care they received from staff carrying out the work
- 97% of tenants were satisfied with the attitude of the workers.