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Paying Your Rent

Rent is collected in advance on the first day of each month. There are several ways that you can pay your rent. 

Set up a Direct Debit

You can pay by Direct Debit straight from your bank account. Please speak to your housing officer who can set this up for you.

Debit or credit card
You can pay with a debit or credit card either at our main office or over the phone by calling us on 0808 143 2002.

QC App
You can pay through our Queens Cross app. To get started, download the app from Apple App Store or Google Play Store. Just search for ‘Queens Cross app’.

Allpay 
You can pay your rent online at http://www.allpayments.net using your rent payment card or by calling Allpay direct on 0844 557 8321.

Post Office or Pay Point

You can use your rent payment card at any Post Office, shop or outlet where you see the Pay Point logo.

Cheque 

You can pay by cheque at our main office at 45 Firhill Road or post a cheque to us. All cheques should be made payable to ‘Queens Cross Housing Association’ and have your rent account number written clearly on the reverse.

Difficulties paying your rent?

If you’re having difficulties paying your rent, we are here to help. It’s important you contact your housing team as soon as you know there’s a problem.

They can talk to you about:

Rents are reviewed every year in line with our Rent Policy and all tenants are invited to take part in this consultation.

Get the QC App here

It lets you: report and track repairs, check your rent balance, report anti-social behaviour, update personal information and make a complaint or a compliment.

To get started, download the app from Apple App Store or Google Play Store. Just search for ‘Queens Cross app’.

QC App

From the App Store

From Google Play

You'll need your tenancy number to set up an account. If you don't know it, call us on 0808 143 2002 or email contactus@qcha.org.uk