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This accessibility statement applies to Queens Cross Housing Association’s website.

We're continuously working to make as accessible and usable as possible for all abilities and disabilities. This includes those with visual, hearing, cognitive or motor impairments.

We make our site easy to use with assistive technologies by having:

  • easier-to-read colours
  • larger fonts
  • plain English
  • keyboard-only navigation

Visitors to the site can also change the text size to make it more accessible for themselves.

We know some parts of this website aren't yet fully accessible. We’re trying to identify and fix these issues.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us by email at We'll consider your request and get back to you within 10 days.

Enforcement procedure

The Equality and Human Rights Commission enforces the accessibility regulations (the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018).

If you're not happy with how we respond to your feedback, contact the Equality Advisory and Support Service. They are an independent advice service. They will advise you on what to do next.


Queens Cross is a member of Happy to Translate – a company set up to break down barriers between organisations and members of the communities they serve who have difficulty in communicating in spoken or written English. How to request a translation:

  • call us on 0808 143 2002
  • email us at