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12 June 2024

Getting to Know You 5 tenant survey starts 18 June

We’re out with our fifth Getting to Know You survey from 18 June, asking all tenants to give us information that helps us make decisions about the services you want from us. 

Research Resource, the company who run the survey for us (see their logo at the bottom of this page), are sending a survey form either by text, email or post to every Queens Cross household over summer.

If you receive a text or email with the heading ‘QCHA GTKY’, it’s safe to open and you can complete the survey from there.

We’d be very grateful if all tenants would take the time to fill out and return the survey to Research Resource.

Research Resource are working for us 

Research Resource are working for us, trying to get as many surveys completed by late summer. 

If you don’t complete a survey form by text, email or post then they might call you or knock your door asking if you’d mind completing the survey over the phone or at home.

Every survey completed tells us a little bit more about the services you need from us. So, we’re very grateful for everyone who takes the time to complete it.

Need help or another format such as large print or another language? Get in touch with Research Resource: FREEPHONE 0800 121 8987 or   

Why it matters 

We know that completing a survey isn’t at the top of everyone’s ‘to do’ list so we really appreciate every single survey returned. 

Thanks to the information you gave us in previous surveys we’ve been able to design services that fit your needs. 

For example: we now have a huge social programme, have a service for people aged 60 and over, provide hot meals at children’s clubs and groups, opened The Pantry in Westercommon, put more funding in to energy, money and benefits advice services and developed our customer services.

We’re sending texts and emails

We’re contacting tenants by text and email because it’s more convenient for many people nowadays.

But we’ll still send a survey form by post if that’s how you prefer to do these things.

If you need help and receive a Queens Cross Wellbeing service, our staff will support you.  
Research Resource can also go over the survey form with you on the phone or at home as some of their field workers will be out and about in the area in late summer.

Thank you very much and we look forward to hearing from you.

Research agency