Complaints


complaints imageWe value the complaints we receive about our services.

Complaints provide useful feedback about what we are doing. They give us an opportunity to put things right when something goes wrong.

Our Board members provide an important scrutiny role with regard to complaints and our overall performance. We report to them on our complaints performance every quarter.

 

Our Complaints Handling performance

2018/19 Q.1 Q.2

2017/18 Q1 Q2. Q.3 Q.4

2016/17 -  Q1 Q2 Q3 Q4