Properties & Neighbourhoods

Estate Caretaking

Estate caretakers work in our multi-storey and deck access properties to keep them safe, clean and in good condition. And they manage our CCTV system too.

It's a 24-hour, 7 days a week, service with a daily checklist that includes keeping laundry areas clear, cleaning lifts, inspecting play areas and carrying out fire risk inspections.

The estate caretakers regularly patrol neighbourhoods to make security checks.

They manage the Association’s CCTV system 24 hours a day, working closely with Police Scotland and the Scottish Fire and Rescue Service when needed. 

Visit our estate caretaking page to find out more.

Handyperson Service

The role of our Handyperson Team is changing. Starting 31 August 2026 for the next 12 months, their work will include: 

Helping with access for essential safety checks, including:

• Electrical safety (EICR) access
• Gas servicing access
• Meter reading in common areas 
• General facility and safety checks 

Assisting with minor electrical tasks, including: 

• Power failure/tenant trip wire issues
• Supply and fit interlinked smart smoke and heat alarms 
• Changing names on door entry systems 
• Resetting door entry timers 

Heating and hot water support, including:

• Bleeding radiators if they're not heating
• Showing tenants how to use gas or electric heating systems

Joinery and general repair work, including:

• Supply and fit worktop edges

Painting and decorating help, including:

• Graffiti removal 
• Minor plasterwork repairs 
• Minor paintwork in commons areas 

Plumbing requests, including: 

• Repair cistern handles 
• Renew tap washers 
• Replace shower heads and hoses 
• Disconnect washing machines when it safe to do so 
• Connect new washing machines subject to appropriate fittings being in place 

The following tasks will remain available only to tenants with a disability, mobility problems, or a long term illness:

• Repair drawer fronts and runners 
• Supply and fit letter boxes
• Supply and fit door handles
• Adjust kitchen cupboard doors
• Adjust internal doors so they close properly 
• Boiler pressure top-ups
• Seal worktops 
• Remove worktops or wall units to allow fridge/freezer installations (permission required from Association beforehand) 
• Small fence and gate repairs 
• Tune TVs
• Move and uplift furniture for bulk uplifts 
• Supply and fit sink plugs and chains 
• Fit WC seat (if supplied by tenant)
• Assemble flat-pack furniture (maximum of one item) 
• Change light bulbs
• Fit key safes/key boxes 
• Hang curtains and fit window blinds 
• Remove carpets which are a trip hazard
• Fit handrails  

Anyone who has met the team knows that they will do their best to help where they can.

To ask for help from the Handyperson Service or to report an issue, call us on 0808 143 2002 or email contactus@qcha.org.uk

You can also get in touch by using the Queens Cross App

Aids & Adaptions

We understand that you may have different needs at different times in your life. Aids and adaptations can help you safely and independently in your own home if you have a disability and we want to make sure we take action when you need it.

Eligibility criteria and priorities for aids and adaptations are set by Glasgow City Council (GCC), based on the degree of risk to the health and safety of the customer.

Our aids and adaptations policy has more information about our service.