Our Quarterly Performance

We report on our performance every quarter to our Board. Our Board provide an important monitoring and scrutiny role to ensure that what we are doing every day supports the business objectives we want to achieve.

Our new Business Plan

Key Performance Indicator

 

 

Target for year ending 31/3/19

 


Q2 Performance

 

 

Q1Performance

 

 

Did we achieve our Q2 target?

 


 Rents

 

 

 

Rent arrears (as a percentage of total rental income

4%

3.6%

3.4%

Yes

Average number of days to re-let our empty properties

 

16 days

 

19 days

 

19 days

 

No

 Repairs

 

 

 

Repairs completed at first visit

92%

95.8%

96.54%

Yes

Tenant Satisfaction with the Repairs Service

 

97%

 

93%

 

93%

 

No

Routine Repairs completed on time (within 5 working days)

 

98.5%

 

 

99.39%

 

99.20%

 

Yes

 

Urgent Repairs completed on time (within 2 working days)

 

98.5%

 

 

99.65%

 

99.55%

 

Yes

 

Emergency Repairs completed on time (within 4hrs)

 

100%

 

 

100%

 

99.91%

Yes

Gas Safety

 

 

 

% Properties with gas certificate

 

100%

 

100%

 

100%

 

Yes

 

 

Tenant Satisfaction

We carry out independent customer satisfaction surveys to gauge how happy our customers are with the services we provide. This helps us identify areas where we can improve our performance and to take the most appropriate actions to drive improved performance.

2018/19 Customer Feedback Scorecards

Q1. QCHA Performance Reporting Scorecard April to June 2018

Q2 QCHA Performance Reporting Scorecard July to September 2018

2017/18 Customer Feedback Scorecards

Q.1.QCHA Performance Reporting Scorecard April to June 2017

Q2. QCHA Performance Reporting Scorecard July to September 2017

Q3. QCHA Performance Reporting Scorecard October to December 2017

Q.4. QCHA Performance Reporting Scorecard January to March 2018


2016/17 Customer Feedback Scorecards

CFS Q4