Sheltered housing

Sheltered residents, July 2012Reshaping our Services for Older Tenants

Why our service has to change

The Association is one of the larger providers of a sheltered housing service in Glasgow.

Over the last three years Glasgow City Council has reduced the amount of grant paid to Queens Cross. In December 2016 the Council advised sheltered housing providers across the city that from December 2017 the GHSCP (Glasgow Health and Social Care Partnership) will no longer provide any grant for sheltered housing services.

GHSCP will in future only provide grant for services to older people who have been assessed by the Social Work department as having high or critical support needs.

As a result we propose to reshape our services to older people.

Glasgow HSCP has agreed to give us funding for one year to test the intervention service and demonstrate how it can help older people to live independently.

New service proposals from April 2018 to April 2019

Over September we’ve talked to our sheltered housing tenants and their families about our proposals for new service.

The proposed new service will have two elements:

Woman s hands1)    Retirement Housing - paid for by tenants through a service charge

The retirement housing service means older people can choose to have a higher or enhanced level of housing related support for which a service charge is added to the rent.

The service will be staffed by a Retirement Housing team who will make regular contact with tenants and help with individual tenancy related support such as weekly or daily contact or visits to help with forms, claim benefits, access money or debt advice and deal with energy bills.

2)    Intervention Service - paid for by grant from Glasgow HSCP

It’s proposed the new service will provide an intervention service when people need it because they are unwell or their personal support needs increase. The staff team will be registered to give older people additional personal support for a few weeks to help them get over a crisis such as preparing to go to or return from hospital.

The sheltered housing complexes will remain the same. These are:

  • Cromwell
  • Firhill
  • Hopehill
  • Kirkland
  • Seamore
  • Westercommon
  • Windsor
  • Woodside.

Who do I contact with questions?

If you or your family have any questions you can speak to any member of the sheltered housing team or contact Gillian Harkins (Housing Support Registered Manager) on 0141 589 7357.7357.5897357