Welcome to our new Older People’s Service

Wednesday 28 March 2018

Woman s handsLaunching on 1 April, our new Older People’s Service gives all our tenants aged 60 and over help to stay active and live an independent life in the community.

Why change?

Council funding for the sheltered housing service ended on 31 March on the back of grant funding reductions that affected services across the city. Many services have had to close altogether.

Thanks to a lot of hard work by the supported housing team, we’ve been given grant funding for a new service for all tenants aged 60 and over for this year 2018/19.

So, what does the new service offer?

There are two parts to the new service – the Retirement Service and the Intervention Service.

The Retirement Service offers a lot of support for day to day living – but you choose what you want.

For example, we can help with tenancy issues such as understanding and replying to letters and support you if you need repairs or adaptations.

We can also support you with your finances like benefits and how you can claim them.

We don’t provide support if you need help with bathing, eating or getting dressed, but we can help you arrange it.

The Intervention Service is to help you when you get ill or need to go to hospital - always a stressful time. The service is set up to help you cope and get you home as soon as possible.

New Hub at 472 Maryhill Road

Keeping active and staying social is an important part of life.

As part of our new service we’re opening The Hub. Based at 472 Maryhill Road, The Hub is our centre for activities, get-togethers, clubs, service information and events.

Some of our staff are based there and will be able to help you find the activity that’s right for you.

How can you help if I get ill?

If you are unwell, our new Intervention Service can help – especially if there’s no-one else on hand. We can:

  • Step in if you have a serious illness, change in your health, a fall or need to go to hospital
  • Work with other people involved in your care, like your GP, or the ambulance service
  • Help you decide what extra support you need immediately and over the longer term
  • Arrange for you to get extra support from carers or other home care services
  • Work with occupational health and social work to get aids and equipment
  • Support you to attend GP or other health appointments
  • Offer emotional support and encouragement to build your confidence.

 What about hospital stays?

If you need to go to hospital, we’ll help you pack and contact your family. We’ll wait with you until the ambulance arrives.

And when you leave hospital, we’ll work with the discharge team to get you home.

Before you arrive, we’ll check your home is warm and that there’s food in the fridge. Then meet you and help you settle back in.

We’ll visit you to see how you’re doing.

When does the service operate?

The Older People’s Service runs from Monday to Friday, 8.30am to 4.30pm. Saturday and Sunday, including public Holiday’s, 8.30am to 12pm

However we will be on hand should you have an emergency.

Find out more

If you’re interested in the Retirement Housing Service, call us at The Hub, 472 Maryhill Road, on 0141 945 3195 or 0141 945 4371.