Coronavirus (Covid-19)

Friday 13 March 2020

IMPORTANT: Change to services due to Coronavirus (Covid-19)
from Monday, 16 March:

We are making significant changes to our services because of the Coronavirus (Covid-19) outbreak in the UK.

Please read this note as it will tell you about the decisions made and also how all our customers can play a part in supporting your services and neighbours.

1. We are closing our office reception areas and all community facilities to the general public: From Monday, 16 March 2020, we will close all reception areas, offices and community facilities to the general public and other visitors, except for previously arranged and pre-assessed meetings. The Courtyard community cafe will remain open for a takeaway service but please enter at the back door next to the community garden.

If you have an appointment with us in the next couple of weeks, we will be in touch to make suitable arrangements.

2. Face to face appointments only if absolutely necessary: As mentioned above, we are reviewing our appointment calendars and, if it is essential to meet you face to face, you and the staff member involved will be asked to take additional precautions to increase the personal safety of everyone attending.

3. Repairs service – emergency/urgent repairs only: To increase social distancing and limit contact we will be instructing only emergency/urgent repairs to be carried out for the foreseeable future. Please consider whether your repair can wait before requesting a visit. If your repair is a low priority we may ask you to wait for it to be carried out. We will also keep in close contact with our contractors in relation to their service availability.

We would also encourage you to send us photographs or a video of the defect to remove the need for a pre-inspection. You can do this on the Queens Cross app or by using our online repair form on this website home page.

4. Community clubs and activities suspended: As of Monday, 16 March, all community clubs, groups and activities are suspended. So please don’t attend at your usual date/time. We will let you know when these are up and running again.

Tutors and sessional staff, volunteers and others involved in delivering activities are being contacted to advise that, until further notice, their programme is suspended. This includes our programme of activities for people age 60+. Lunch clubs will be suspended and meals will be delivered directly to those involved. Contact us if any issues arise.

The Easter school-holiday programme will be reviewed closer to the date.

5. Estate Caretaking scaled back, extra cleaning: Estate caretaking house visits will be limited to emergencies only. Tenants are asked to get in touch with caretakers using your in-home handsets where available. Otherwise call 0808 143 2002.

However we do understand that people are concerned about the spread of Coronavirus and so the Association’s caretaking team will carry out additional cleaning to common areas, stairwells and lifts. These areas will be cleaned more regularly and the cleaning will include door handles and lift buttons and other touch points.

6. Home Team Service suspended: We will inform those eligible for this service, which is delivered by our Handyperson Team, when it will be resumed.

7. QC Wellbeing service: If you receive a QC Wellbeing service from us, we will be in touch with you to discuss your individual service arrangements. With so many people now using the intervention service it’s important we protect these customers and our staff who work for people who can be particularly frail or susceptible to illness.

Call us or use the QC app: If you want to report a repair, have a service request or want to make an appointment then use the QC app (available on App Store, Google Play), call us on 0808 143 2002 or email

And finally,

Health Advice - taking personal responsibility for your health
For now, taking personal responsibility for our own care, including frequent hand washing and not touching your face, are amongst the UK and Scottish governments’ key messages.

It is recommended that everyone follows this advice. If you have any worries or concerns you should call NHS 24 on 111 or visit NHS Inform’s website on

The World Health Organisation has also published a list of protection measures which include:
• Regularly and thoroughly wash your hands with soap and water or clean them with an alcohol-based hand rub
• Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
• Avoid touching your eyes, nose and mouth.
• Make sure you, and the people around you, follow good respiratory hygiene when you cough or sneeze. Cough or sneeze into an elbow not your hand. Use a tissue where possible and put it in a covered bin immediately.
• Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance.
• Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid travelling to these places.

The NHS is asking all of us to wash our hands more frequently.