Applying for a house

Queens Cross Housing stockHow to Apply

If you want to apply for a house with us

  • Call us on 0808 143 2002
  • Visit our office at 45 Firhill Road between Monday to Thursday from 9.15am until 3.45pm where a duty officer will see you.

What will I need to bring?

If you want to apply for rehousing we require applicants to provide two proofs of residence and one form of photographic ID for yourself and every other person who is applying with you, examples of accepted evidence below:

  • Bank or Post Office statement
  • Passport
  • Child Benefit letter & Tax Credit award letter
  • Driving Licence
  • Utility bill
  • Proof of right to reside in UK
  • Proof of income pay slips, award of benefits letter, benefits details i.e. how your benefit is worked out and details of any other income e.g. works pension.
  • Letters/ agreements of all the money you owe (e.g.) store cards, bank loans,            HP agreements, Credit cards, Credit Union Books.
  • All court papers including time to pay applications, citations, and those         relating to fines and family maintenance and Child Support.

If you are housebound or live outwith reasonable travel distance to the Glasgow area and are unable to attend the office for the initial appointment, we'll forward an application form to you which will be assessed on its return.

What happens next?

When you attend office, and if you have the required information we will carry out a Housing Options interview. This is a new approach which offers personal advice to anyone who may need housing advice or assistance. It will take around 45 minutes to complete the application

I'm an existing tenant - can I apply for a home transfer?

If you’re an existing tenant who’d like to apply for a transfer, you should contact your Housing Officer. They’ll arrange an appointment for you to attend your local office to complete an application form.

When you’ve completed an application, we'll arrange a home visit appointment and carry out an inspection of your current property.

Please note that transfers are subject certain property condition standards. If the property doesn’t meet the standard expected, then transfers may be refused until the property is brought up to a suitable standard. This will be agreed at the property inspection visit.

Transfers may also be subject to clear rent accounts. So if you have rent arrears we can also refuse to consider your transfer until these have been cleared. 

Can I exchange my home with another tenant?

We offer mutual exchange programme, where tenants can exchange their homes with other Queens Cross tenants or tenants of other housing associations. Please see the Mutual Exchange tab for further information.

Read more about mutual exchange.