Gas safety

Safety Checks

By law, we must carry out an annual gas safety service for all tenants. So it’s vital that you allow access to your property for gas maintenance visits and safety checks to take place. If you don’t provide access then we may take steps to get into your property by other means.

A Gas Safe registered engineer will carry out the annual gas safety check. A record of the safety check will be kept for two years and a copy issued to the tenant within 28 days of the check being completed.

It is vital that tenants allow the engineer access to the property to enable the gas maintenance visits and safety check to be undertaken, as it helps to keep you and your family safe. If tenants do not provide access then there are further steps Queens Cross as landlord can take to gain access to the property.

If you’re a new tenant, you’ll be given a copy of the service record before you move in. 

To book a gas service appointment, or to find out more about gas servicing, call 0808 143 2002.

If you smell gas

If you smell gas and suspect a leak then 

  • Make sure that all windows and doors are open
  • Close off the gas supply at the meter control valve (if you know where it is)
  • Call National Grid’s Gas Emergency freephone number 0800 111 999.

Gas appliance safety

If you’re using gas appliances in your home make sure:

• There’s an adequate air supply to help the complete combustion of gas.

• The flue is operating efficiently to remove any combustion products (including carbon monoxide).

• Ventilation is never blocked.

• Flues are kept clear at all times.

• Your appliance is regularly checked, and you allow a Gas Safe registered engineer access to your home for annual servicing.

Not having these safety measures in place can result in a build-up of dangerous levels of carbon monoxide, which can have fatal consequences.

To find out more, visit the Health and Safety Executive website at