Help shape our future

Wednesday 27 November 2019

We want to say a massive thank you to every tenant who has completed our ‘Getting to Know You 3’ survey. We’ve had almost 2,000 responses so far, and the information you have provided us will be invaluable in helping us design services that fit your needs.

 If you haven’t completed the form yet, don’t worry – there’s still time!

What is Getting to Know You 3?

Our third all tenant surveyThe Getting to Know You 3 survey asks you questions about your health and wellbeing, household, transport, income and budgeting.

This helps us understand what housing or support needs you or your family may have and how we can change the services we provide to suit you better. 

Independent company Research Resource are helping us run the survey. You should have received a copy of the form from them.

Why it matters

Thanks to the information you gave us in our last survey in 2016, we were able to design lots of services to fit your needs, including:

  • Developing a huge social programme for people aged 60+
  • Providing hot meals at children’s homework clubs and groups
  • Put more funding into our money and benefits advice service
  • Developing our QC app – so that you can manage your tenancy at a time that suits you.

How to complete the survey

Fill in the form and post it back to Research Resource in the prepaid envelope provided. If you can’t find the form, you can email or call us on or 0808 143 2002 and we’ll get one to you.


You can complete the survey online at  You'll need your property ID to complete the form. If you don’t know your property ID, call us on 0808 143 2002 and we’ll let you know what it is.

If you need any more information, you can also call Research Resource on Freephone 0800 121 8987 or email

Thank you and we look forward to hearing from you.