Tenant Liaison Officer

Tenant Liaison Officer

Permanent, 35 hours per week, Flexible as per investment project requirements. Some evening work may be required. 

At Queens Cross Housing Association, we are more than just a landlord, we are a community anchor. We provide homes, support, and services to thousands of people across North West Glasgow, and we are proud of the difference we make every day.

We are embarking on an ambitious 4-year refurbishment programme across over 400 multi-storey homes, and we are seeking a dedicated Tenant Liaison Officer to play a key role in putting tenants at the heart of this exciting project.

As Tenant Liaison Officer, you will:

• Be the key point of contact for tenants throughout the refurbishment programme.

• Provide excellent customer service, supporting households to minimise disruption and alleviate concerns.

• Build strong relationships with tenants, identifying vulnerabilities and putting in place the right support.

• Liaise between tenants, contractors, and QCHA teams to ensure smooth project delivery.

• Manage disturbance/decoration payments and support households through decants where required.

• Handle complaints, identify risks, and take a proactive problem-solving approach.

• Produce reports on tenant feedback, customer satisfaction, and contractor performance.

Essential Critera: 

• Experienced in delivering customer-focused services in a social housing environment (minimum 3 years).

• Skilled in building trusted relationships with tenants, including those with vulnerabilities.

• Calm, professional, and confident in resolving issues and complaints.

• Highly organised with strong communication and problem-solving skills.

• Competent in Microsoft Office (Word, Excel).

• In possession of a full driving licence.

Desirable:

• Knowledge of housing management functions.

• Experience in contractor/budget management and working in a pressurised environment.

Please find the full job description/ person specification attached below for further information on the role. 

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.  Read all about our benefits and commitments here.

How to apply:

Download an application and return it via the email detailed on the form by the relevant closing date.  Alternatively, you can complete our  online application  form by the closing date specified.

CVs will not be accepted.

Further information about our recruitment process can be found in our recruitment guidance note.

Shortlisting expected to take place 24th September 2025 

Interviews are expected to take place 1st and 2nd October 2025

If you have any questions regarding this vacancy, please email Recruitment@qcha.org.uk