Business Support Assistant

Business Support Assistant (Grade 4)

Permanent, 35 hours per week, agile working (9:00 - 5:00pm Monday to Friday)

We have an exciting opportunity to join our Business Support Team as a Business Support Assistant.

Our Business Support Team provides a specialist, centralised administrative function to the Queens Cross Group.  Their main administrative tasks are making sure the statutory and legal compliance standards are met; databases are kept up to date and complex enquiries are resolved at first point of contact.  This will involve liaising with customers internally and externally to avoid unnecessarily signposting to various parts of the organisation.

Role Overview

As a Business Support Assistant, you will make sure the gas and electrical compliance standards are met by, scheduling appointments and accurately maintaining records.  You will be responsible for prioritising and cross-referencing data from different platforms and systems and complete electronic rent payments from various channels onto our customer management system, making sure all details are recorded accurately and up to date. 

You will work as part of a small team, offering an administrative support function to the wider organisation, as well as working with others across the Queens Cross Group to make sure KPIs and performance indicators are achieved.  You will champion engagement with our customers by using CX-Feedback and support the wider teams to communicate effectively with our customers. 

The post holder will be expected to meet the competency levels expected of all Queens Cross staff, with a particular emphasis on attitude, behaviours, and a customer-first approach.

Essential Criteria

• Minimum 3 years’ experience of working as part of a team in a demanding frontline customer service environment.
• A high level of accuracy for data recording, input and records management.
• Significant experience and working knowledge of MS outlook and customer management systems.

Desirable Criteria

• Full UK Driving Licence.
• Understanding of Housing Association sector.

If you’re a confident, solution focussed, self-motivated, positive person with excellent listening and communications skills then we’d like you to apply. 

Full details of the role are available in the job description attached below.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.  Read all about our benefits and commitments here.

How to apply:

Download an application and return it via the email detailed on the form by the relevant closing date.  Alternatively, you can complete our  online application  form by the closing date specified.

Closing date 12 October 2025 

Interviews expected to take place week commencing 20 October 2025

CVs will not be accepted. 

Further information about our recruitment process can be found in our recruitment guidance note.