Maintenance Assistant (0.6 FTE)

Maintenance Assistant (Part-time) 

Permanent, 21 hours over 3 days per week (0.6 FTE) with set working pattern to be confirmed, agile working (mainly between 9:00 - 5:00pm Monday to Friday)

Do you have a background in customer-focused or property maintenance environment? Do you hold practical knowledge of domestic property maintenance and inspections? Do you have good organisational and IT skills?  Do you ensure our customer always comes first?

 Job Purpose:

As the Maintenance Assistance for Queens Cross Housing Association, you’ll play a pivotal role in ensuring that we provide a high quality repairs service in our 4,400 properties.  Social housing experience would be an advantage but it is not essential – we are looking for candidates that understand the importance of good customer service, contract management and providing the best service possible whilst ensuring value for money.

 You will:

• Support the Maintenance team in delivering all reactive and void repairs, carrying out pre- and post-inspections to ensure work is completed to a high standard.
• Administer data and documentation for void properties, including uploading information to Energy Angels, logging meter readings, and coordinating access for utility companies.
• Raise and process works orders and variations in line with financial procedures and authority limits.
• Conduct property and environmental inspections, identifying and reporting any issues in communal areas or surrounding environments.
• Liaise effectively with contractors, consultants, and colleagues to coordinate repairs, share information, and support smooth service delivery.

 Essential criteria:

• Minimum of 3 years’ experience in a customer-focused or property maintenance environment.
• Practical knowledge of domestic property maintenance and inspections.
• Strong communication and organisational skills, with ability to prioritise workload.
• IT proficient, including use of Microsoft Office and property management systems.
• Committed to delivering excellent customer service and continuous improvement.

Please find the full job description/ person specification attached below for further information on the role. 

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.  Read all about our benefits and commitments here.

How to apply:

Download an application and return it via the email detailed on the form by the relevant closing date.  Alternatively, you can complete our  online application  form by the closing date specified.

CVs will not be accepted. 

Further information about our recruitment process can be found in our recruitment guidance note.

Interviews are expected to take place on 18 November 2025

If you have any questions regarding this vacancy, please email Recruitment@qcha.org.uk