Property Assistant

Property Assistant

Permanent contract, 35 hours per week, agile working, 9:00 - 5:00pm Monday to Friday

We have an exciting opportunity to join our Business Services department as a Property Assistant.  The postholder plays a pivotal role in providing a comprehensive property management service to our customers of Queens Cross Housing Association’s two subsidiary companies.

Queens Cross Factoring Ltd carries out a property factoring service to approximately 2,700 owners. Queens Cross Workspace Ltd is a charity which owns and manages a total of 70 commercial properties for rent.

The post-holder will be responsible for coordinating reactive repairs and estate management, carrying out inspections, dealing with customer enquiries and processing insurance claims for our factored owners and our commercial properties.

Role Overview

• Instructing reactive repairs for Queens Cross Factoring and Queens Cross Workspace.
• Carrying out pre and post inspection of repair work.
• Carrying out regular estate management, close inspections, and inspections of commercial properties to ensure that the properties we manage are maintained to a high standard.
• Organising quotes for proposed repair work to common areas and issuing relevant correspondence to factored owners.
• Attend block meetings and meetings with customers and contractors on site.

The post holder will be expected to meet the competency levels expected of all Queens Cross staff, with a particular emphasis on attitude, behaviours, and a customer-first approach.

Essential Criteria

• Minimum of three years’ experience of working in a customer focussed environment.
• Experience of coordinating repairs.
• Basic knowledge of building construction and related Health & Safety regulations.
• General administration and excellent customer service.
• Current driving licence.

Desirable Criteria

• Experience with using QL software or other property management software.
• A qualification relating to administration, customer service or repairs.
• Knowledge of buildings insurance claim processes.
• Knowledge of the Property Factors (Scotland) Act 2011.
• Knowledge of The Code of Conduct.

If you’re a confident, solution focussed, self-motivated, positive person with excellent listening and communications skills then we’d like you to apply.  

Full details of the role is available in the job description attached below.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.  Read all about our benefits and commitments here.

How to apply:

Download an application and return it via the email detailed on the form by the relevant closing date.  Alternatively, you can complete our  online application  form by the closing date specified.

Closing date is 28 November 2025

Interviews are expected to take place on 10 December 2025

CVs will not be accepted. 

Further information about our recruitment process can be found in our recruitment guidance note.