Update to services due to coronavirus (Covid-19)

Wednesday 25 March 2020

QCHA logoFollowing advice from Scotland’s First Minister and the UK Prime Minister to move to what is essentially a lockdown situation, we must further reduce our services to allow as many staff to work from home as possible. 

Here is an update of how our services have changed:

  1. Office and community centre closures – Our office reception areas and all community facilities have been closed to the public since Monday 16 March and will remain closed until at least Tuesday 14 April. This will be reviewed regularly and may be extended. The Courtyard community café in Westercommon is now also closed.

  2. Rent statement – We understand how concerned people are about the impact of the Covid-19 pandemic – particularly those who face losing their job. If any tenant is worried about paying their rent as a result of the current situation then it is important to contact us as soon as possible. See contact details below.

    We will always try to work with tenants to resolve arrears and can provide support, advice and assistance to make a welfare claim where appropriate. Read our full rent statement here.

  3. Emergency repairs only – We are carrying out emergency repairs only for the foreseeable future. All non-emergency repairs are now on hold. Staff will take vans home and be available for emergency repair call outs.

    Remember - please consider if your repair is an emergency before contacting us. We would also encourage you to send us photographs or a video of the problem to remove the need for a pre-inspection. You can do this by using the Queens Cross app or by our online repair form on this website’s home page.

  4. Community events/activities cancelled – All community clubs, groups and activities are suspended.

  5. Additional cleaning – Our caretaking and handyperson teams will continue to carry out additional cleaning to common areas, stairwells and lifts. These areas are being cleaned more regularly and includes door handles, lift buttons and other touch points.

  6. QC Wellbeing:
    For people age 60+ Our intervention service is in contact with residents to ensure they are supported during this worrying time for our older people. The service continues to offer help and, over the coming weeks, we expect to see an increase in need for the service. Matters are reviewed on a daily basis to ensure we continue to keep staff and service users safe and well.

    For young people – We are continuing to provide a service to the young people we support. The majority of support for our outreach tenants is by phone and only in person when this is necessary. Young people who stay at our residential premises are continuing to receive support from us.

    For good mental health – The team continue to provide a service to users by phone to ensure they are fully supported.

Call us or use the QC app: If you want to report an urgent repair, have a service request or want to make an appointment then use the QC app (available on App Store, Google Play), call us on 0808 143 2002 or email